CUSTOMER EXPERIENCE

Customer Experience2017-11-23T13:07:39+00:00

Live the true omnichannel experience

Know all our solutions and products to improve the Customer Experience. Go beyond phone calls and contact your customers through different platforms that the current market offers improving, in this way, your Contact Center, where customer relations are built, vital for the proper functioning of a company. For this, we deliver all the fundamental parts for its proper functioning: Entry Services, Exit Services, Multichannel Services, Applications, Recording Services.

Interactive voice response (IVR) features use integrated text-to-speech and speech recognition to gather customer information and association with back-office systems, an automatically responder to inquiries or requests.
Simplify your operations using a single coordinated source of support, service and maintenance, with a low total cost of ownership, transforming your customers’ experience while using your resources more effectively.
Get a complete report of your team and the attention provided to your customers. Discover processes or agents with problems and modify itincreas ing satisfaction and improving performance.
Capture, manage and process calls and information received by your team. Comply with current regulations thanks to its intuitive configuration and easy administration by operators
Improve critical processes that demand accuracy and speed but do not require decision making to achieve it. Delegate this mission to a robot and reorder valuable resources.
Provide your workers who are out of the office with the same tools and capabilities as the employees who are in it. With access from anywhere to communications applications your Contact Center agents will never miss a call.
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